Privacy Policy

Effective Date: February 2025

At 12 Points Psychology and 12 Points Training, we are committed to protecting your privacy and ensuring that your personal information is handled with care and in compliance with Australian privacy laws. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our therapy services, professional training, and website.

1. What Information Do We Collect?

We may collect the following types of information:

✔ Personal Information – Your name, contact details (phone number, email, address), and emergency contact details.
✔ Health Information – Relevant medical or psychological history provided during therapy sessions or when registering for a workshop or training.
✔ Payment Information – If you purchase services, we collect billing details via secure payment systems.
✔ Website Usage Information – We collect data such as your IP address, browser type, and interactions with our website to improve user experience.

We only collect information necessary for providing psychological services, training, or customer support.

2. How Do We Use Your Information?

Your information is used for the following purposes:

✔ Providing Psychological & Mental Health Services – If you are a therapy client, we use your information to support your treatment and document session progress.
✔ Professional Training & SPARKS Memberships – If you register for workshops or training, we use your details to manage registrations and deliver course materials.
✔ Processing Payments – Securely managing payments for therapy sessions, workshops, and SPARKS membership.
✔ Communicating With You – Sending reminders, follow-ups, and updates about services.
✔ Improving Our Services – Using anonymised website and feedback data to enhance client experience.

3. Confidentiality & Security of Your Information

✔ We do not share or sell your personal information to third parties for marketing.
✔ Your data is stored securely and accessed only by authorised team members.
✔ We comply with Australian Psychological Society (APS) guidelines and AHPRA requirements regarding confidentiality.
✔ Information is only disclosed if legally required (e.g., court subpoena) or in cases of immediate risk of harm to yourself or others.

For more details on confidentiality, please see our Client Rights & Complaints page.

4. Your Rights & How to Access Your Information

✔ You have the right to request access to your information.
✔ If any details are incorrect, you may request corrections.
✔ You can opt-out of marketing communications at any time.

To make a request, please contact hello@12pointspsychology.com.

5. Website Privacy & Cookies

✔ Website Analytics: We use cookies and tracking tools to understand website usage and improve functionality. You can disable cookies in your browser settings.
✔ Third-Party Links: Our website may contain links to external sites. We are not responsible for their privacy policies or content.

6. Contact Us

If you have any privacy-related concerns, you can contact us at:

Email: hello@12pointspsychology.com
Location: Crown Court, Ferntree Gully
Phone: 03 8799 3907