CLIENT INFORMATION

Our custom-built premises have been open in Crown Court, Ferntree Gully since 2016, with our Burwood Highway location opening in 2018 and that office moving to Bayswater in 2022, in order to meet the increasing demand from clients for access to high quality, compassionate psychological services. Happily, we can report that the feedback continues to be extremely positive. Pre-COVID, some clients used to even drop in early for their appointment just to enjoy a cup of coffee and some dog cuddles!

We have a variety of clinicians with different interest areas to make it easier to find the right practitioner for you and we pride ourselves on creating a welcoming and comfortable environment and helping our clients find the best possible clinician for them and their needs.

PLEASE NOTE: IF YOU ARE UNWELL OR HAVE ANY FLU-LIKE SYMPTOMS, PLEASE LET US KNOW SO WE CAN ARRANGE FOR A TELEHEALTH SESSION FOR YOU.

As a guide, we are happy to see children, teens, adults, couples and families via the following pathways:

1. Private clients (no referral necessary)
2. Individuals with referrals under the Medicare Better Access Scheme (please see your GP for a mental health care plan*)
3. TAC referrals 
4. 2-3 Pet Bereavement sessions at reduced rates for people who are recovering from pet loss (no referral necessary).

Go to our Contact page for all of the different ways you can get in touch

The wait time for your first appointment can vary depending on the time of year and therapist availability. In some cases, we may schedule your first session within a week or two, while during busier periods, it could be closer to 6 weeks. To get the most accurate information about our current wait times, please reach out to us via email at hello@12pointspsychology.com or use the 'Contact Us'

There's no such thing as 'free' psychology sessions under the Better Access Scheme or Medicare. If you are being bulk billed for a medical or allied health appointment (i.e., not having to pay anything out of pocket), it means that the practitioner is choosing to accept the available Medicare rebate as full payment for your session.

We understand the importance of bulk billing for many clients (and you can click HERE for a list of providers that may offer reduced cost or Bulk Billed services). However, as a private practice relying solely on client fees, accepting the Medicare rebate as full payment for sessions is wholly unsustainable. To give you some ideas as to why, currently, the Medicare rebate for psychology services is currently 30% of the recommended fee suggested by the Australian Psychological Society (APS).

You can check our Fees on our Fees Page

Comprehensive Autism assessments for children, teens & adults.

Comprehensive ADHD assessments for children, teens & adults.

For More Information about these and general Neurodivergent information Click Here

Animal-Assisted Therapy (AAT)

• The inclusion of animals in goal-directed activities overseen by a qualified professional.
• The inclusion of the animal is necessary for achieving the desired outcome.
• The professional is responsible for creating change with the assistance of the animal.

Animal-Assisted Therapy (AAT) falls under the umbrella of Animal-Assisted Interventions (AAI).

These interventions can include everything from basic visits to nursing homes or hospitals to goal-directed therapeutic interventions with trained health and education practitioners including; psychologists, physiotherapists, teachers and speech pathologists.

Find out more 

Therapy Bytes, is designed to provide you with therapeutic skills, concepts and material, that you can access any time from your mobile phone, tablet or desktop. 

The program incorporates videos by 12 Points director and clinical psychologist Danielle Graber, as well as worksheets, links to external resources and customised downloads and is suitable for anyone aged 16 and over who wants to get a better handle on their mood, anxiety or stress.

The topics covered in Therapy Bytes are the sort of thing you would learn in your first few sessions with a therapist. This includes; how to identify and modify intense emotions, an introduction to breathing techniques to counter your stress response, recognising and dealing with automatic negative thoughts, and much, much more. These skills can start to help you feel better now, whether you currently have your own therapist, are on a waitlist to see a therapist, or have no immediate plans to see a therapist!

But if you do go on to engage with a clinician, either with us or with another practice, you will be in a better place to work on your long-term goals after undertaking this program. You can complete the modules at your own pace, and in any order.

If you would like to get started, just click here to make payment and enrol.

Or for more information, please email clientprograms12points@gmail.com

You can find out more about our clinicians here

While it may seem like you could potentially select a particular dog for an Animal-Assisted Therapy (AAT) session, the true essence of AAT lies in the unique bond between the dog and their owner/handler. This special connection creates a safe environment where the dog can freely explore and interact, ultimately leading to a more positive and secure experience for everyone involved. This doesn't mean you can't have a cuddle in the waiting room with one of the other dogs though! You can read more about the benefits of AAT and how it works HERE

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While we wholeheartedly support and respect the rights of certified assistance animals and their public access, we kindly request that if you plan to bring an assistance dog (or any service animal) to our practice, please inform us in advance. This allows us to ensure the safety of our own therapy animals by securely managing them and arranging a friendly first encounter, so everyone has a good experience.

We want to ensure our therapy dogs don't feel 'out of sorts' about the new dog on the block, (some of them can get a bit huffy if they feel they've got competition for pats!).

Please understand that due to these considerations, we cannot accept non-service animals on the premises.

If you are looking for further information about who might be able to help you have a look at our Resources and Useful Numbers