Trish Palermo – Practice Manager

ekp0446.jpgTrish brings a wealth of experience, a wonderful charm and an unflappable attitude to the 12 Points Psychology team. This is a product of her more than 20 years’ experience in small business operations, including running her own successful business for over a decade while raising three children!

Trish is here to help keep things running smoothly and will be happy to help you with any concerns or queries you may have.

She can be contacted directly via

Our amazing admin team

Not pictured here are our new additions, Chanelle and Jessica, but we’ll plan an updated photo shoot soon!


Mathew – facilities & IT manager (with Winston)
Kath – Senior Receptionist (with Jersey)
Laura – receptionist
Lisandra – Senior receptionist (with Rory)
Trish – practice manager
& Maggie – Waiting Room Dog!

Maggie is in charge of greeting people in the waiting room.

She’s a 10-year old golden retriever and she is a giant, cuddly sweetheart!


Winston has taken up some waiting room duties himself – he’s now 3-years old, but still a bit on the cheeky side and would prefer to chase a ball with you then cuddle!


© 12 Points Psychology 2019